Topic ID #42163 - posted 2/20/2020 11:16 AM

Visitor Services Associate at Manzanar National Historic Site


The Great Basin Institute seeks to hire a Research Associate (RA) to enhance Visitor Services at Manzanar National Historic Site (MNHS). The RA will support the interpretation and preservation of the Manzanar’s stories and resources and, among other duties, will:

  • Expand visitor services and enhance interpretive opportunities by staffing the visitor center desk;

  • Provide orientation, information, and explanation to visitors about Manzanar’s historic context, interpretive themes, cultural and natural resources, management, and visitor opportunities;

  • Using previously prepared research and documentation, lead guided walks, present talks, and answer questions on subjects related to the site and its stories. The RA will initiate informal interpretive contacts throughout the site;

  • Provide project support to address deferred/cyclic maintenance of interpretive exhibits/media;

  • Increase accessibility of interpretive media and services for all visitors by supporting projects including Audio Description of the visitor center (8,000 sf exhibit space), mess hall (4,000 sf) and Dust to Diplomas: Creating Schools in Manzanar (1,000 sf);

  • Provide support for NPS staff through research and development of a FLREA-funded Manzanar Park App to benefit actual and virtual visitors;

  • Digitize historic resources, such as scanning loaned or donated archives and photographs representing all eras of Manzanar’s history;

  • Increase outreach to students and groups by helping to update the site’s interpretive program reservation system; and

  • Highlight the successes of these projects, including deferred/cyclic maintenance benefits, FLREA project accomplishments, as well as services and programs provided by the NPS and its partners at Manzanar.

This position will have intense and extensive public contact responsibilities. Passion for history and compassion for people is essential.


  • Skills, experience, and/or coursework related to history, public history, interpretation, education, social and audio visual media;

  • Excellent communication and interpersonal skills to be comfortable talking with former incarcerees, their families, and others. The site can provoke unpredictable emotions, so the ability to adjust to emotional and complex situations is important. The person best-suited for this position will likely be someone who thrives in dealing with the public;

  • Ability to work with minimal supervision;

  • Organizational skills to effectively plan and complete assigned workload within defined timelines;

  • Ability to effectively communicate with a diverse audience including co-workers, members of the pubic, and NPS personnel;

  • Ability to work collaboratively, productively, and consistently as part of a team to accomplish mutual goals;

  • Intermediate or higher skills using Microsoft Word, Access, and Excel, with ability to manually enter, manage, manipulate and graphically display data;

  • Flexibility to handle competing and changing priorities with a positive attitude;

  • Possess a clean, valid, state-issued driver’s license;

  • Ability to complete activities including prolonged periods of deskwork, lifting and moving of heavy items up to 50 pounds, and regularly walking around the site in all types of weather.

Successful applicant must complete a Department of Interior (DOI) Background Investigation (BI) or submit paperwork to NPS human resources indicating an active and fully adjudicated BI has already been completed prior to beginning position. If you already have a fully adjudicated BI, please let us know in your application.

Compensation and Benefits: 

• Rate of Pay: $15.00/hour

• Health, Dental and Vision Insurance will be completely paid for at no cost to you by the Great Basin Institute. 

How to Apply: 

To learn more and apply, please follow the link below:


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